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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Joe Calio

November 25, 2023

5  out of  5 rating by Joe Calio
"Wow! Rick McLean's office is surely one of the best insurance teams out there! My family had a freak accident with our vehicle and I wasn't sure if my policy would cover it. From calling, to the very last step this team was great! They were so willing to help, even after many phone calls of double checking. More than that, they treated my family and I as people and not just as customers. Multiple times I would get calls checking in to make sure how things are going. We felt very cared for from Rick McLeans team! I very highly recommend anyone to have them as their insurance agent!!"
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Red Hedd

November 22, 2023

5  out of  5 rating by Red Hedd
"I recently purchased a new automobile. I do this about every 15 to 20 years. Rick's staff has been most helpful in adding the new vehicle and then taking care of removing the vehicle it replaced, which happened a few days later. They're now moving the accident free discount from the replaced vehicle to the new, something I never would of thought of needing to do. It's nice talking to a local person who remembers me."
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Michelle Parker

November 22, 2023

4  out of  5 rating by Michelle Parker
"I want to thank Jennifer and all who assist me, wether it being quickly to help with my claim and to reset my password, lol you all are so greatly appreciated and I thank you so much, I feel very rest assured knowing I’m in the right hands in getting help, finding solutions with any insurance needs. Thank you!! Michelle Parker"
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Tammy Trease

November 21, 2023

5  out of  5 rating by Tammy Trease
"Great team!! They’re always willing to work with me no matter what situation occurred. They are fast, reliable and caring!! You can’t go wrong when you switch to the McLean team!!!👍"
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Sam Rockel

November 21, 2023

5  out of  5 rating by Sam Rockel
"I recently worked with Beth from this office and she provided exceptional customer service. She answered my questions very promptly (even when she wasn’t working) and made sure my claim was handled in a timely manner. This is the second time I’ve worked with Beth, and cannot stress how great it was to work with her each time!"
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Connie Beard

November 21, 2023

5  out of  5 rating by Connie Beard
"Always good with information and handling questions. Providing options on cost and coverage has been a good benefit. Rick McLean has been our insurance agent for over 30 years. Working with someone you can trust is hard to find. We trust Rick and his staff."
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November 21, 2023

5  out of  5 rating by Ruth MAVINGA
"I am working with Rick McLean team for 5 years now. This team is ready to assist you and fast. They are easy to join. Thanks for your service."
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Tom & Jennifer Roth

November 21, 2023

5  out of  5 rating by Tom & Jennifer Roth
"Insurance is important, but boring. Fortunately, Rick McLean’s team efficiently makes sure we understand what we need to know and they guide us to coverage that is best for us. In our 3+ decades with State Farm, we have had three claims - about $4K of deer damage and two accidents that totaled three cars and slightly injured a teenage daughter. Their care for us was outstanding. They handled everything quickly, thoroughly, and professionally. Rick and his team were always there for us when we needed them. They have earned our highest recommendation - Tom & Jennifer Roth, November 2023."
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Stephanie Dow

November 21, 2023

5  out of  5 rating by Stephanie Dow
"I have had the best experience with Rick McLean’s office and staff. They have always been able to answer my questions, change my account when needed, and have the best customer service."
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Brady Bunton

November 18, 2023

5  out of  5 rating by Brady Bunton
"The team has been very helpful and responsive, working well with us despite our busy schedule."
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Rodney Nasir

November 17, 2023

5  out of  5 rating by Rodney Nasir
"Love Rick and his staff, moved from AZ back to IL and they made transferring my auto insurance really easy and I got more coverage for the same amount of money I was paying before. They made buying my first homeowners policy very easy. Thank you guys….. Edit review After a year the staff and Rick are still awesome"
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Alisa S.

November 17, 2023

5  out of  5 rating by Alisa S.
"Rick McLeans office has been incredibly helpful. Notably Jennifer Cleinmark has been literally a life saver. Jennifer has been my go to person for over thirty years I believe. She has always been there since day one when I started with State Farm. If I had questions, needed something, paid my bill, etc. Jennifer was there to help. Jennifer changed agents offices so I changed too. I just couldn’t imagine anyone else taking She knows my family and life situation and always treats me with care and kindness. I’m good at goofing things up. Jennifer’s patience is incredible. She truly is a special person and I’m very grateful that she is at my agents State Farm Office."
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Mel Brown

November 16, 2023

5  out of  5 rating by Mel Brown
"Rick and his staff are always there for you. I've had nothing but positive experiences when dealing with them."
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LA Melvin

November 15, 2023

5  out of  5 rating by LA Melvin
"Rick and his team are awesome. They answer every question I have quickly and thoroughly. They are knowledgeable about insurance and investment options. I wouldn’t go any other place."
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Robert Wall

November 11, 2023

5  out of  5 rating by Robert Wall
"Rick has been my State Farm agent for more than 30 years. Not once have I been disappointed in the handling of any issues. I highly recommend Rick and his staff."
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Danny McCubbins

November 11, 2023

5  out of  5 rating by Danny McCubbins
"Always been there for me. If I have questions or concerns they respond and truly care about me and my family."
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Tina Double

November 10, 2023

5  out of  5 rating by Tina Double
"We love Rick McLeans and the staff. They are always nice and keeping it the old State Farm way. Thanks guys. Keep up the fantastic work."
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Darcie Kiper

November 10, 2023

5  out of  5 rating by Darcie Kiper
"Always appreciate Rick and his team’s quick response to questions! Caring, personal and prompt - thanks for all you do!"
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Sandullah Epsicokhan

November 10, 2023

5  out of  5 rating by Sandullah Epsicokhan
"Each time I have contacted the office I got an answer or was told they would find the answer for me. This is always been true. The team always follows up and addresses anything that I need. Everyone there is friendly and helpful. As a result of the good service, I have recommended Rick McLean's agency to others and will continue to do so in the future."
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Hunter Trenary

November 10, 2023

5  out of  5 rating by Hunter Trenary
"Robert is the man"
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November 10, 2023

5  out of  5 rating by BRENDA P JOYNER
"- I’m fairly sure there’s lots of people in and out the office but anytime we come in the office we are addressed by name - that brings a smile to my face. - Thank you and your staff for your excellent high level of customer service. - The pleasant and positive attitudes the staff consistently display the minute we walk into the office. - I really appreciate all of your hard work and always being so helpful. By giving us quick reminder calls - it makes me/us feel like a family member and not just business. - Remembering to send us notes/cards during the many holidays."
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Richard Hughes

November 10, 2023

5  out of  5 rating by Richard Hughes
"Every time when I call Rick's office I always talked to someone who is very courteous and has a lot of knowledge?."
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Steve S

November 9, 2023

5  out of  5 rating by Steve S
"I have had a relationship with Rick McLean's office for over 30 years holding auto, home, and life insurance policies. They have treated us like a neighbor, care about our well-being, and look out for our best interests. We recently had to file our first major claims after a hail event for both auto and home and they showed genuine concern for how our claims progressed and made sure we were satisfied with the process. I would recommend Rick McLean if you are looking for a caring and involved insurance agent."
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Bernardo Bracero

November 9, 2023

5  out of  5 rating by Bernardo Bracero
"I always enjoy working with Rick and his staff. I really appreciate that even if I don't talk to Rick I get the expertise and professionalism of his great staff! Thanks for all you and your staff does!"
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Therese Robertson

November 9, 2023

5  out of  5 rating by Therese Robertson
"Rick is the best at customer service. I wish there was a Rick at every retail store, restaurant and any other customer service needs. Thanks for doing your job so well!!!!!"